- Brand: Juiced
- Model: HyperScrambler 2
- Year: 2023
- Price paid: $2500
- Supplier who was to provide the warranty: Juiced
- Local shop or internet?: Internet
- Level of satisfaction with the warranty: 8/10
Issue 1: The horn stopped working mysteriously. I reached out to Juiced Customer Service. A guy got back to me a couple days later asking me to check something. I checked that and something else, and when I re-connected the horn, it worked. Probably just a bad contact. -0 points for this experience; well-done.
Issue 2: The headlight has a very narrow high beam and it is not aimed straight, but probably 10° off to the right. Juiced instructed me to disassemble the headlight and check that the positioning clips were in proper place. They were. The bracket that hold the headlight are not the right lengths for the headlight to be straight. When I figured this out, I got back to them. They didn't respond for a week, but offered to send me an accessory headlight. Since it took them so long to respond, I bought an accessory one on my own. -2 points for this experience. No other problems since then.
Edit: For Issue 2, they also didn't tell me that the side nuts were assembled with red Loctite. (needs heat to get loose) It was VERY tight and I'm lucky I didn't break the plastic housing trying to get it loose.