I check into this site often and see quite a few posts about ebike companies that don't respond to issues or take customers deposits and seem to disappear afterwards. Or folks who bought an e bike online and then find it impossible or hard to get repair parts. As many have stated it's a bit like the wild west out there.
So I would like to mention a different type of response I got recently (last week}. I bought a Voltbike Yukon fat bike a couple months ago from the Voltbike company based in Vancouver BC. Now I already own 2 conversion kit bikes and 2 homemade delta trikes so the Yukon was rarely ridden. I lent it to a friend twice and each time the power went out way too early so I took a closer look at it and when charged it would only go to 53 volts. That indicated a problem with either the BMS or one or more cells since it should charge to 54.6 volts.
The bike has a 1 year warranty so I emailed the company with my concerns. They immediately sent me prepaid priority label. All I had to do was find a suitable box and apply the label. It took 1 1/2 weeks and the battery was returned to me. They had their electrician check it, and he or she replaced the BMS and a fuse and it runs like it should now.
So I would like to mention a different type of response I got recently (last week}. I bought a Voltbike Yukon fat bike a couple months ago from the Voltbike company based in Vancouver BC. Now I already own 2 conversion kit bikes and 2 homemade delta trikes so the Yukon was rarely ridden. I lent it to a friend twice and each time the power went out way too early so I took a closer look at it and when charged it would only go to 53 volts. That indicated a problem with either the BMS or one or more cells since it should charge to 54.6 volts.
The bike has a 1 year warranty so I emailed the company with my concerns. They immediately sent me prepaid priority label. All I had to do was find a suitable box and apply the label. It took 1 1/2 weeks and the battery was returned to me. They had their electrician check it, and he or she replaced the BMS and a fuse and it runs like it should now.
