Is aventon really a crappy company ?

[Jeffb]

I really am intrested in the level 2 but I can't find a single positive review of the customer service. With so many new ebikes coming out I don't think aventon can compete if they continue to tick off customers.
Lucky I have a local dealer that carries aventon. I can rely on them for service but what about getting parts? I understand aventon make their own motors and controllers. Right?

 

[procreator]

My understanding is that Aventon sells thru local bike shops, as well as online. If the LBS is reputable, then you shouldn't have a problem. However, beware of LBSs that simply purchase bikes online, assemble them, and sell them at a profit. Others have reported issues with those shops as well as the bikes.

You can look on Aventon's website for dealers.

 

[Smaug]

*bump*

I found the same thing when I looked them up on Facebook. I even called them on it there a few times. (no response) I wrote them off in my mind.

Meanwhile, I bought a few eBikes and sold one.

One day, I happened upon an Indian motorcycle dealer, who ALSO happened to be an Aventon dealer. They had the Level.2. Its specs and build quality seemed like just the ticket.

It has turned out to be a top quality eBike. It’s my favorite one so far.

I don’t know about their customer service. I hope I never will.