- Local time
- 7:20 AM
- May 31, 2022
I have a Tesgo Hummer Pro folding bike, and today it stopped, and I am getting an error 21 code. I only have 75 miles on it. Does anyone know a fix for this?
Did you ever get this resolved? Dealing with this now and since there isn't a manual, waiting for support to respond back.I have a Tesgo Hummer Pro folding bike, and today it stopped, and I am getting an error 21 code. I only have 75 miles on it. Does anyone know a fix for this?
Update: tesgo sent wires, then motor and nothing fixed it. faulty wiring from factory fried the bike. 4 minths of emails back and forth, whole summer without a bike. November they now arrange for me to drop off the bike at a shipping warehouse and pick up a new one. When i get there the room has Many tesgo return bike boxes waiting to be shipped back. Not a good sign. What finally made them decide to send me a new bike? Not my polite emails but the bad review i put on their website, took only 12 hours to finally get a resolution. Have not tried the new one yet, will make sure to fix wire first thing but got 4 emails from tesgo asking me to change my review for a better one. All this to say a bad review seems to be the way to go.Two tesgo with same issue. Tesgo sent me 2 new controller. Once changed for new one it now appears the short affected the motor. Anyone else with this issue?
Hi, question for you how long did it took before you received the part? I'm curious because I just submitted a claim and it's been a week I haven't received any news.. ThanksThe answer was the controller inside the bike frame has a nick in the wires and shorted out. They sent a new controller.