Stem quick release broken.. Tesgo Hummer Pro

JMB

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Mar 11, 2023
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Just received my e-bike Hummer Pro looked good at first glance until I went to tight the handle bar (stem) quick release after tightening the handle with the allan key the stem was still loose so I reverse the process and notice tiny metal piece from the mechanisme fell off.. I contacted TESGO apparently the parts department are supposed to send me the pieces but don’t have a clue when? Does anyone ever use their after sale services? Thanks for your input
 

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