I began having issues with the right rear outer axle bearing on my Lectric XP trike. After sending a video to Lectric I thought they would send me a new bearing and I would have the local bike repair shop install it for me. I was surprised when Lectric sent an email back stating that they did not want me to have it repaired, and that they would send me a new XP trike instead! I am impressed! That is service! They also are sending me an empty box with packing materials to send them the current trike I have, and then send me a new XP trike when they receive my old one, all shipping at their expense! I am impressed with this level of service. I would have been satisfied if they had just repaired my current trike, but they said no, I would get a brand new one! I think I have close to 500 miles on my XP trike, and so far have not had any issues with it, other then a fender mounted brake light and rear fender that were damaged in shipping when I first got it.