I have read these forums for years an they have been a great help for me in selecting bikes. Thanks to everyone!!
So what made me finally post? Well ....
I've been an E-bike user for the last five years. I regularly travel over 5K every year - almost exclusively on gravel/dirt roads. I have owned four different E-bikes in that time and have had few problems really with any of them. Until I purchased the Cube Hybrid Cross Pro 400!
Over the first month of ownership of this bike I have only been able to use it properly for two weeks. First the Bosch motor casing split in two and the chain guard caught in the chain and locked up the wheels. And no, I've not dropped the bike once or hit anything.
It took a while for the bike store to react (Gears Bikes in Toronto) but after insistent prodding from me they "repaired it" after about four days. Initially it was going to take weeks, but after I called quite a few times and pressed home my points, they moved on it. The manager of the store told me he had personally fixed it and it could never come apart again.
Well, blow me down, less than five days or so later it fell apart again. Along with both tires splitting! (I replaced the tires at my own expense - the dealer gave me ONE super cheap tire to replace the two - laughable).
And I have now waited two weeks for them to come up with a solution to the faulty motor casing!
I can use the bike (I've tied the motor casing together with heavy duty duct tape) but I am concerned about all the road grit and sand that has worked its way into the motor and am reluctant to use it too much in case they refuse to replace the motor. There are no phone numbers for Cube and the dealer will not give me one. I have sent emails through their site, but still no reply. It seems that I am on my own.
I have covered about 800K on the bike. Surely it should not do this after such minimal use? I would like them to replace the entire motor - it is undoubtedly damaged - but they don't seem keen on fixing my problem.
And this is what's bothering me. I am in this situation through no fault of my own, and it has cost me hundreds of dollars so far. The dealer (the nearest) is 100Km away and when I talk to them I can tell by their tone that my problem is not theirs! There is no rush on their part at all.
Are Cube bikes reputable? Do they offer proper service? Is the dealer helpful? Not in my view. This problem could be solved in a day by simply replacing the motor from another stock bike - they have lots! But oh no - that's too inconvenient for them, their needs clearly come before mine.
When the bike works it is great - the best one I've ever ridden. But without service and/or product reliability, the fact that it rides well is meaningless. And I'm still only a month into my ownership!
I'm 65 years old and need a reliable, safe bike. Perhaps I am old fashioned to expect a quality product and proper service? As of now my Cube Cross Pro 400 is terribly unreliable - even dangerous.
Any suggestions on what I should do next are very welcome ....
So what made me finally post? Well ....
I've been an E-bike user for the last five years. I regularly travel over 5K every year - almost exclusively on gravel/dirt roads. I have owned four different E-bikes in that time and have had few problems really with any of them. Until I purchased the Cube Hybrid Cross Pro 400!
Over the first month of ownership of this bike I have only been able to use it properly for two weeks. First the Bosch motor casing split in two and the chain guard caught in the chain and locked up the wheels. And no, I've not dropped the bike once or hit anything.
It took a while for the bike store to react (Gears Bikes in Toronto) but after insistent prodding from me they "repaired it" after about four days. Initially it was going to take weeks, but after I called quite a few times and pressed home my points, they moved on it. The manager of the store told me he had personally fixed it and it could never come apart again.
Well, blow me down, less than five days or so later it fell apart again. Along with both tires splitting! (I replaced the tires at my own expense - the dealer gave me ONE super cheap tire to replace the two - laughable).
And I have now waited two weeks for them to come up with a solution to the faulty motor casing!
I can use the bike (I've tied the motor casing together with heavy duty duct tape) but I am concerned about all the road grit and sand that has worked its way into the motor and am reluctant to use it too much in case they refuse to replace the motor. There are no phone numbers for Cube and the dealer will not give me one. I have sent emails through their site, but still no reply. It seems that I am on my own.
I have covered about 800K on the bike. Surely it should not do this after such minimal use? I would like them to replace the entire motor - it is undoubtedly damaged - but they don't seem keen on fixing my problem.
And this is what's bothering me. I am in this situation through no fault of my own, and it has cost me hundreds of dollars so far. The dealer (the nearest) is 100Km away and when I talk to them I can tell by their tone that my problem is not theirs! There is no rush on their part at all.
Are Cube bikes reputable? Do they offer proper service? Is the dealer helpful? Not in my view. This problem could be solved in a day by simply replacing the motor from another stock bike - they have lots! But oh no - that's too inconvenient for them, their needs clearly come before mine.
When the bike works it is great - the best one I've ever ridden. But without service and/or product reliability, the fact that it rides well is meaningless. And I'm still only a month into my ownership!
I'm 65 years old and need a reliable, safe bike. Perhaps I am old fashioned to expect a quality product and proper service? As of now my Cube Cross Pro 400 is terribly unreliable - even dangerous.
Any suggestions on what I should do next are very welcome ....
