When I started getting into eBikes one of the first things I did was a tour of all of my "local" bike shops. FIVE different places within a reasonable driving distance and the results just couldn't be more different yet with frustrating similarities.
Shop #1: (Very old, hole-in-the-wall place), "eBikes? EWWWWW! I wouldn't have that crap in my shop on a bet, I only sell/work on REAL bicycles".
Shop #2: (Very old business, but nice clean modern layout) Sells Specialized and Cannondale brand eBikes with a price range of $3,200 to $13,000 USD. Willing and happy to work on any eBike but will only do "electrical" work on brands that they sell.
Shop #3: (Ancient hole-in-the-wall with equally ancient staff) "What's an eBike"?
Shop #4: Relatively new business, physically the largest with a clean, modern, "showroom" style front and a large repair area to the rear. Sells Giant and Trek brand eBikes with a price range of $2,900 to $15,000. Willing and happy to do any non-electrical work on any bike. After a conversation with the owner found out they would also be willing to do "very-limited" electrical work on brands they don't sell as long as the battery is easily removable and (some blunt honesty here) the owner of the bike doesn't seem like a jerk.
Shop #5: New business. Literally still setting up the store and the staff doesn't have a freakin' clue what they are doing, I wouldn't send an enemy to this shop at this time but we'll see once they get their act together. Sells only high end road-bikes for rich yuppies and currently only carries "Bulls" eBikes. Nice bikes but the price range of what they have is around $5,000 period.
Dis-honorable Mention: Dicks Sporting Goods. The one near me "pretends" to have a cycling section. It's an absolute joke.
Believe me I understand the philosophy that causes a bike shop to focus on eBikes that are $3k and up, especially a wish to avoid clunkers that need constant repair with limited parts supply from someplace overseas, but I feel like people need to realize that there are some really excellent Sub-$2k range bikes out there (FLX Babymaker II, I'm looking at YOU) that would get a lot more people started into the eBike arena. I mean I would have absolutely LOVED to get a Specialized Turbo Vado 3.0, but $3,500 was just plainly too much to invest in something I was uncertain about so I took a risk and ordered a $1500 bike online.
I'll be blunt, I got lucky. My bike came quickly, was in perfect condition (though the box looked like it had gone through a war zone) and so far everything has functioned exactly as it should. I also have the advantage of being a long time cyclist and an electronics hobbyist to the point that I'm considering building my own home brew control computer for the bike. In other words I'm very well positioned to handle just about any issue with my bike up to, and including, rebuilding the battery pack or in fact the entire electrical system. Unlike most I am in no-way limited by relying on the actual manufacturer.
A significant percentage of people here and in other forums have absolute horror stories about the condition their bikes arrived in, or issues shortly after taking ownership that have taken extended (or infinite) periods of time to resolve. Therein lies the significant value of buying from a local bike shop... but is it $2,000+ in added value vs the cost of the Amazon Order bikes? In summary, I feel like my local bike shops are coming along fast in the eBike arena, but that they also need to get a little more brave and offer some cheaper options.