JohnnyBeans
New member
Very annoying situation. I sympathize. Takes all the fun out of it. My take: we’re still in the shakeout phase of the ebike business.
For smaller companies, there’s no money in customer service or warranty work. They’ll do it to avoid bad reputation, but just enough so you can’t say say they ignored it completely.
My general suggestions : if possible, take your bike to a local guy before you send it back. Even if it costs some money get a knowledgeable assessment of what the problem is. If the issue can be fixed locally, think hard about that. Take a detailed video of the bike before you send it back. Buy from a company where you can talk to a live person.
Finally, if you buy cheap from an online retailer (like a guy named after a large river in South America) don’t really expect satisfaction from warranty. I know these suggestions are too little too late, but maybe they’ll help somebody.
For smaller companies, there’s no money in customer service or warranty work. They’ll do it to avoid bad reputation, but just enough so you can’t say say they ignored it completely.
My general suggestions : if possible, take your bike to a local guy before you send it back. Even if it costs some money get a knowledgeable assessment of what the problem is. If the issue can be fixed locally, think hard about that. Take a detailed video of the bike before you send it back. Buy from a company where you can talk to a live person.
Finally, if you buy cheap from an online retailer (like a guy named after a large river in South America) don’t really expect satisfaction from warranty. I know these suggestions are too little too late, but maybe they’ll help somebody.
