Problem with pedal assist

[sojourner]

My bike was produced for the "ride share" market. It was a closeout due to the company leaving the US market and the collapse of ride share during the worst of COVID. I have an issue with its pedal assist response. It has both torque and cadence assist. When shifting to a lower cog; ie) climbing a hill, the assist is uninterrupted. However when shifting to a higher cog, there is a 3 second cut out of the assist. iow: increased torque - decrease cadence causes a large interruption in assist. Any thoughts?
Thanks, Potter

 

[LTK Honolulu]

Without being there, here goes. Before embarking on the grade, shift and choose your power level. Slow going for a few, but smooth transition. Otherwise, get it fixed to your satisfaction or change bikes. Be happy fast.

 

[DJKnut]

My bike was produced for the "ride share" market. It was a closeout due to the company leaving the US market and the collapse of ride share during the worst of COVID. I have an issue with its pedal assist response. It has both torque and cadence assist. When shifting to a lower cog; ie) climbing a hill, the assist is uninterrupted. However when shifting to a higher cog, there is a 3 second cut out of the assist. iow: increased torque - decrease cadence causes a large interruption in assist. Any thoughts?
Thanks, Potter

There are a lot of eBike systems out there, so there are probably an equal number of ways they control your bike... but my Bafang has a setting that monitors the pedal crank rotation before it applies power to the drive... downshifting causes the pedals to speed up their rotation, so the apparent continuous application of power, where upshifting will reduce pedal crank rotation speed, and the assist won't kick in until you've produced the programed rotation to get the assist to pick up again. The lag in assist would be most apparent if you tended to coast a bit as you started down hill, and then pick up the pedaling rate again.... Good luck, and enjoy your eRide..!!! -D