Motor grinding stopped to find no grease - BBS01B

[Jamiefellows89]

Hi ive had this motor for 2 weeks or so an done less than 400 miles an this problem has been since day one I've posted many places for many opinions, I stripped it today because I had enough of customer service keep saying grease it yet once I stripped it I've found there's no grease at all on any of the gears or shafts what so ever so I think now bad damage is done

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[CloneWerks]

Make? Model? is it under warranty?

 

[Jamiefellows89]

Bafang bbs01b an 2 weeks old but seller seems reluctant to do a replacement or repair