When will Aventon give it's customers any kind of Customer Service?

russellbgood

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Aventon claims "world-class" customer service, more like "world-ass" customer service. Great marketing, even a great ebike, yet support is non-existent. I have spent DAYS trying to reach CS with no response. I placed an order for the Aventure; their website defaulted to S/M when I tried to order a Large ebike. No way to correct this error, been trying for DAYS to reach someone there.
There is NO WAY to speak with anyone at Aventon and you may as well email yourself for support. You can't even leave a voicemail! Pathetic...
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Hoggdoc

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Aventon claims "world-class" customer service, more like "world-ass" customer service. Great marketing, even a great ebike, yet support is non-existent. I have spent DAYS trying to reach CS with no response. I placed an order for the Aventure; their website defaulted to S/M when I tried to order a Large ebike. No way to correct this error, been trying for DAYS to reach someone there.
There is NO WAY to speak with anyone at Aventon and you may as well email yourself for support. You can't even leave a voicemail! Pathetic...
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Wow that sure will do them in. The reviews I have read have all been good. Kyle at Bolton E-Bikes was impressed to the point of talking about stocking and selling them through his business. You might want to reach out to him maybe he has some contact with them.
 

Pau l D

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My Pace 350 is dead! It hesitated for a while, got worse, now no motor at all, no throttle. Battery is fine. I emailed Michael at support@aventon.com.
No useful replies. Do I have a boat anchor?
 

russellbgood

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You would think all this bad press would get Aventon's attention, maybe I'm wrong.

I have to admit they make a fun product to ride AND their spend on marketing is both impressive and effective, one has to wonder what effect their (F-) grade in their Cusstomer Service is performance, as reported by their own customers, is having on sales. Does it even matter?

Aventon, you are on a three-legged stool and your failure in CS is abysmal. Careful, your treatment of your customers will long be remembered.
 
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