Coco Mas Sarda
New member
- Local time
- 7:24 PM
- Joined
- Oct 10, 2021
- Messages
- 4
Never in my life, have I been so humiliated by a company.
Bought my Aventon Aventure, because it was the closest to what I needed and could afford. Eight weeks later, the bike was delivered to my home in Florida.
One end of the box, had come open, all the big staples ripped off, and box end re taped shut. Well the bike was not damaged, with the exception of the back fender side bars. They were bent awkwardly, so I had to take off, straighten, and re install. All well, so far, the bike was assembled. Then came the futile moment. What is the good of an ebike, without a charged battery ? Took out brand new charger, plugged it in to my brand new battery, and plugged into wall AC source, and what ? Nothing, nothing, nothing. Reread the instructions, 100 times, and since 09-26-2021, I have a brand new Aventon ebike, without the means to be able to charge the battery.
Since that date, I have sent multiple emails by their platform means, filed multiple Warranty claims by their platform means, and to this day 10-10-2021, I have not received anything...other than the usual automated message...'We got this, be patient, we will be addressing your concern, within the next 4-5 days'. What can I do ?
Does anyone have a Aventon Aventure charger that they want to sell, rent to me ?
Bought my Aventon Aventure, because it was the closest to what I needed and could afford. Eight weeks later, the bike was delivered to my home in Florida.
One end of the box, had come open, all the big staples ripped off, and box end re taped shut. Well the bike was not damaged, with the exception of the back fender side bars. They were bent awkwardly, so I had to take off, straighten, and re install. All well, so far, the bike was assembled. Then came the futile moment. What is the good of an ebike, without a charged battery ? Took out brand new charger, plugged it in to my brand new battery, and plugged into wall AC source, and what ? Nothing, nothing, nothing. Reread the instructions, 100 times, and since 09-26-2021, I have a brand new Aventon ebike, without the means to be able to charge the battery.
Since that date, I have sent multiple emails by their platform means, filed multiple Warranty claims by their platform means, and to this day 10-10-2021, I have not received anything...other than the usual automated message...'We got this, be patient, we will be addressing your concern, within the next 4-5 days'. What can I do ?
Does anyone have a Aventon Aventure charger that they want to sell, rent to me ?
