Vtuvia ebike problem stops every time I ride

[paul escude]

My vtuvia leaves me stranded every time I ride this ebike. Battery shows 3 lights. Must be the computer.
I have 295 miles on the ebike. I bought it and it was delivered on January 28. 2021.
I am a 75 year old man and I need to get groceries.

 

[Anton]

Sorry to hear about your problem. Looks like you're in luck though, Vtuvia has a 1 year warranty on the electrical system. They will even pay for the return postage if it is a problem with the ebike. See more details here and get into contact with them as soon as possible.

https://vtuviaebike.com/pages/warranty-returns

 

[vtuviaebike]

Hello, this is Vtuviaebike Lisa, can I help to slove your problems?

 

[Hoggdoc]

Hello, this is Vtuviaebike Lisa, can I help to slove your problems?

Lisa I suggest you send Paul a DM from the forum here, he may not think to check back in to see comments. I sent him a DM telling of you reaching out to him. Good job BTW.

 

[vtuviaebike]

Lisa I suggest you send Paul a DM from the forum here, he may not think to check back in to see comments. I sent him a DM telling of you reaching out to him. Good job BTW.

Thanks, I will do it.

 

[paul escude]

Hello, this is Vtuviaebike Lisa, can I help to slove your problems?

The ebike dealership will send me a replacement computer to solve the problem I hope it works out

 

[paul escude]

The new computer you sent solved the problem.
Thanks
Paul

 

[Anton]

That's great news, I'm glad Vtuvia was able to fix your problems!

 

[KellyK]

That's great news, I'm glad Vtuvia was able to fix your problems!

If it's not under warranty how much is the new computer?

 

[RydjorBike]

If it's not under warranty how much is the new computer?

Hi Kelly - we are a bike shop and a customer brough in their Vituvia V-SF20 yesterday that has the same problem with the motor shutting down. were you able to contact them and get a price for a new computer?