Vtuvia ebike problem stops every time I ride

paul escude

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My vtuvia leaves me stranded every time I ride this ebike.battery shows 3lights.must be the computer.
I have 295 miles on the ebike.i bought it and it was delivered on January 28. 2021.
I am a 75 year old man and I need to get groceries.
 
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Anton

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Sorry to hear about your problem. Looks like you're in luck though, Vtuvia has a 1 year warranty on the electrical system. They will even pay for the return postage if it is a problem with the ebike. See more details here and get into contact with them as soon as possible.

 

vtuviaebike

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Lisa I suggest you send Paul a DM from the forum here, he may not think to check back in to see comments. I sent him a DM telling of you reaching out to him. Good job BTW.
Thanks, I will do it.
 

paul escude

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The new computer you sent solved the problem.
Thanks
Paul
 
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Anton

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That's great news, I'm glad Vtuvia was able to fix your problems!
 
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