Trek Allant+8 battery not receiving charge

[sparrow91]

Hi guys I have a trek allant 8+ but the battery is not receiving charge I purchased a new charger but it is still not charging any ideas on how to 1 diagnose the fault and 2 repair the problem??? I am thinking that it has to do with the bms

 

[WildBill176]

Take bike to the Trek dealership you bought it from. Battery might still be under warranty. It probably is the Battery charge module in the battery.