Sorry to hear about your bad experience with the Tern eLink. I'm sure your review will be helpful to any other people who are thinking about purchasing this ebike.After 3 yrs. of riding, its controller showed signs of dying fast. It provided power intermittently. Cost $350 and one month down time. Its going to be sold to stop the bleeding. The mechanic said controllers die about that time. Post purchase news! No way would any sales pitch include that.