STAY FAR AWAY FROM HIMIWAY EBIKES AND SERVICE!

No2Himiway

New member
Joined
Sep 22, 2021
Messages
6
Points
1
AVOID THIS COMPANY!

We ordered 2 Himiway step thru bikes March 8th 2021. They were a month behind the date we were told they'd be delivered. They finally arrived, we had a professional bike shop assemble the bikes. So far so good as we rode them 3 times. When we charged the battery the 4th time, a great arcing spark happened at the connector to the battery and smelled really bad and burnt. The battery no longer would charge.

We contacted Himiway and they said they would send a replacement and we had to send it back. They asked we pay 99.00 for the return of the battery and we thought that was really odd. Here is where everything went downhill. We were told to try a battery shop. No one would touch it.

We went back and after 71 emails back and forth and MASSIVE lies, we still have no battery months later. We were promised a temporary battery and they never shipped just excuse after excuse.
In conclusion if you get a good bike, lucky you. If you need any help from HIMIWAY, you WILL BE treated horribly
 

HIMI-RICK

Active member
Joined
Jun 9, 2021
Messages
102
Points
28
All they care about is the $$$$$. They don't give a crap if your bike has problems. They recently banned me from their Facebook page and took down all my post because I asked them why they weren't helping customers having problems. I will no longer promote their bike. If someone ask I will tell them the truth. Its a gamble to buy one of their bikes. You may get lucky like myself so far or you may have problems and get no help at all from them.
They have a lot of nerve offering a 2 year warranty and then ignoring customers when they have problems. Was thinking of getting another bike for the wife. Well guess what? It won't be a Himiway, cuz I don't give a crap about them either!
 

Hoggdoc

Active member
Joined
Mar 5, 2021
Messages
244
Points
28
Location
Longview, WA.
Website
activityphoto.com
AVOID THIS COMPANY!

We ordered 2 Himiway step thru bikes March 8th 2021. They were a month behind the date we were told they'd be delivered. They finally arrived, we had a professional bike shop assemble the bikes. So far so good as we rode them 3 times. When we charged the battery the 4th time, a great arcing spark happened at the connector to the battery and smelled really bad and burnt. The battery no longer would charge.

We contacted Himiway and they said they would send a replacement and we had to send it back. They asked we pay 99.00 for the return of the battery and we thought that was really odd. Here is where everything went downhill. We were told to try a battery shop. No one would touch it.

We went back and after 71 emails back and forth and MASSIVE lies, we still have no battery months later. We were promised a temporary battery and they never shipped just excuse after excuse.
In conclusion if you get a good bike, lucky you. If you need any help from HIMIWAY, you WILL BE treated horribly
Unfortunately you just described what happens with the majority of these direct to consumer e-bike companies. At best most of them only have warehouse people handling their US business, while everything else is China based.

I ordered my Himiway on March 3rd 2021 and received it March 11, 2021. I have been fortunate having no issues with my bike. I have over 250 miles on the bike at this point and it seems to be getting better with time.

I have spent a great deal of time researching the brand and model to find everything I could about the best setup via the display to maximise the performance and reliability of the bike. I doubt most people would take the time to learn as much as I have. These are mass produced products to a price point by people/country not know for the QC of products.

The one reason I choose Himiway was because their bikes are a assemblage of commonly available parts. My thought was I could find and replace every single component on the bike is necessary even if the company failed to back their warranty.

You battery problem is a major issue as this is the single most expensive part to replace on the bike. I don't know who you have been communicating with at Himiway, but I can tell if it US based personal you won't get any help. I have a couple of emails to people in China that may be of help to you.

#1. Service@himiwaybike.com
#2. Customer3@himiwaybike.com. This is after sale support

I hope this helps you with your battery issue. But keep in mind the reason for the failure maybe be other than the battery, could be the controller and display as well. Until you know for sure what the source of the problem is I would be very careful and not just plug in a new battery.
 

No2Himiway

New member
Joined
Sep 22, 2021
Messages
6
Points
1
I never had a company with such poor service and lack of professionalism. Many promises to help and never once came through. They actually wanted to send me a bike bag as a consolation for horrible service. What am I going to do, put the bag on a bike that I cannot ride?
 
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