Read this before ordering a Himiway E-Bike

Hoggdoc

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I've been looking and reading about E bikes for over five years. Recently my interest has increased once again and I've been reading reviews on YouTube of the Hemingway fat bikes. All those reviews were very positive so I finally ordered one on March 3, 2021.

Within a few hours I received an email confirming the order and gave an approximate delivery date of March 7, 2021. On the fifth I emailed the company trying to confirm the shipment date when a check of the FedEx tracking number said that the label has been printed but the item has not been picked up yet. I received a response to that saying that there was a delay and that it would be shipped soon. Another email from me to the company was responding to with an excuse that FedEx was really backed up and could not pick up the bikes for him to look for an update within 5 to 10 working days.

I called the supplied customer support number at 816 Area code which is located in Kansas City when the company is supposed to be in Brea California. I spoke to somebody by the name of Jack and he was supposed to be customer service but was extremely unprofessional and tried to tell me that they have to have a whole truck full of bikes to ship before FedEx will come and pick them up. The more I question him on the validity of that statement the more irritated he got and he finally terminated the call.

After this conversation I did a Google search on problems with him and we bike shipments it came upon a better business bureau history of problems with this company which can be found at this site: https://www.bbb.org/us/ca/chino/profile/online-retailer/himiway-1066-850059481/complaints

It seems all the reviews of the products may not have spoken to the problems with dealing with this company if you have a problem with your bike seems to be many of them from the product not working to At least one of the complaints was that the bike caught on fire.

I purchased the bike through PayPal that debited my credit card hopefully giving me at least two avenues in which to cancel and receive my money back. I have opened a dispute through PayPal but PayPal is saying it's going to be the end of March before they can do anything they have to allow the company adequate time to respond. So right now I'm out $1449 and I am questioning whether I will ever get the product get a refund or get any help from PayPal

Up Date: See my comment on March 28th. 2021.
 
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Dunker007

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I've been looking and reading about E bikes for over five years. Recently my interest has increased once again and I've been reading reviews on YouTube of the Hemingway fat bikes. All those reviews were very positive so I finally ordered one on March 3, 2021.

Within a few hours I received an email confirming the order and gave an approximate delivery date of March 7, 2021. On the fifth I emailed the company trying to confirm the shipment date when a check of the FedEx tracking number said that the label has been printed but the item has not been picked up yet. I received a response to that saying that there was a delay and that it would be shipped soon. Another email from me to the company was responding to with an excuse that FedEx was really backed up and could not pick up the bikes for him to look for an update within 5 to 10 working days.

I called the supplied customer support number at 816 Area code which is located in Kansas City when the company is supposed to be in Brea California. I spoke to somebody by the name of Jack and he was supposed to be customer service but was extremely unprofessional and tried to tell me that they have to have a whole truck full of bikes to ship before FedEx will come and pick them up. The more I question him on the validity of that statement the more irritated he got and he finally terminated the call.

After this conversation I did a Google search on problems with him and we bike shipments it came upon a better business bureau history of problems with this company which can be found at this site: https://www.bbb.org/us/ca/chino/profile/online-retailer/himiway-1066-850059481/complaints

It seems all the reviews of the products may not have spoken to the problems with dealing with this company if you have a problem with your bike seems to be many of them from the product not working to At least one of the complaints was that the bike caught on fire.

I purchased the bike through PayPal that debited my credit card hopefully giving me at least two avenues in which to cancel and receive my money back. I have opened a dispute through PayPalBut PayPal is saying it's going to be the end of March before they can do anything they have to allow the company adequate time to respond. So right now I'm out $1449 and I am questioning whether I will ever get the product get a refund or get any help from PayPal

At this point I can't not recommend anybody do business with this company.
Thank you for posting, I am a couple days away from pulling the trigger on two new e-bikes, Himiway was on my short list...
 

darksky

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Perhaps this is a good reason to deal with a local bike store (LBS) when possible. Sure it may be a little more expensive but you can walk in, see the bikes, try one out, and leave immediately with one if you choose to. And the LBS will be there for service and any issues that might arise.
 

Hoggdoc

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I agree with buying local, but they are not just a bit more expensive they are way more expensive and not equipped with the power batteries these online sellers offer.

Then unless you have done business with local shop you really don't know how reliable they are either, do you. It just so hard to find honest people these days it seems.
 

pnwbiker

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I bought mine 3-6-2021. We'll see how it goes. Everything local here are the high-end bikes costing 2-4 times what I paid for this. I wanted to get my feet wet with a reasonably priced eBike, I'm hoping my experience is similar to the majority of folks that buy this particular bike. I had to use PayPal for the transaction because my card issuer rejected the UK transaction (understandable considering all the fraud), but the PayPal transaction went thru fine. Keeping my fingers crossed for the both of us.
Cheers!

EDIT: I rec'd the bike 10 days after ordering (I don't expect this is the norm with the shortages, but how awesome for me :)). Have put over 25 miles on it so far (it's wet here in the PNW). So far, I am very happy with the bike. I assembled it myself and intend to use a local mechanic to check everything out when I hit 50-100 miles.
 
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darksky

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I agree with buying local, but they are not just a bit more expensive they are way more expensive and not equipped with the power batteries these online sellers offer.

Then unless you have done business with local shop you really don't know how reliable they are either, do you. It just so hard to find honest people these days it seems.
I'll bow out of this conversation by saying I have done business with a local shop and they have been reliable with an issue I had and they have impressed me as honest people.
 

Woz

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I've been looking and reading about E bikes for over five years. Recently my interest has increased once again and I've been reading reviews on YouTube of the Hemingway fat bikes. All those reviews were very positive so I finally ordered one on March 3, 2021.

Within a few hours I received an email confirming the order and gave an approximate delivery date of March 7, 2021. On the fifth I emailed the company trying to confirm the shipment date when a check of the FedEx tracking number said that the label has been printed but the item has not been picked up yet. I received a response to that saying that there was a delay and that it would be shipped soon. Another email from me to the company was responding to with an excuse that FedEx was really backed up and could not pick up the bikes for him to look for an update within 5 to 10 working days.

I called the supplied customer support number at 816 Area code which is located in Kansas City when the company is supposed to be in Brea California. I spoke to somebody by the name of Jack and he was supposed to be customer service but was extremely unprofessional and tried to tell me that they have to have a whole truck full of bikes to ship before FedEx will come and pick them up. The more I question him on the validity of that statement the more irritated he got and he finally terminated the call.

After this conversation I did a Google search on problems with him and we bike shipments it came upon a better business bureau history of problems with this company which can be found at this site: https://www.bbb.org/us/ca/chino/profile/online-retailer/himiway-1066-850059481/complaints

It seems all the reviews of the products may not have spoken to the problems with dealing with this company if you have a problem with your bike seems to be many of them from the product not working to At least one of the complaints was that the bike caught on fire.

I purchased the bike through PayPal that debited my credit card hopefully giving me at least two avenues in which to cancel and receive my money back. I have opened a dispute through PayPalBut PayPal is saying it's going to be the end of March before they can do anything they have to allow the company adequate time to respond. So right now I'm out $1449 and I am questioning whether I will ever get the product get a refund or get any help from PayPal

At this point I can't not recommend anybody do business with this company.
I would not expect any help from Pay Pal. All they did for me was drag it along for 3 weeks, when I bypassed to supervisor level they said the company had delivered it on xx xx xx date. I have video surveillance showing nothing was delivered on that date and time. They take the side of the seller not the buyer, I called my CC company and they credited me back the cash the next day.
 

Hoggdoc

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I would not expect any help from Pay Pal. All they did for me was drag it along for 3 weeks, when I bypassed to supervisor level they said the company had delivered it on xx xx xx date. I have video surveillance showing nothing was delivered on that date and time. They take the side of the seller not the buyer, I called my CC company and they credited me back the cash the next day.
Fortunately I never had to follow Paypal all the way. My bike suddenly showed up on March 11, 2021. To be honest I think the word got out about my PayPal dispute and many other on-line comments I made about the companies very poor customer service that may have helped getting my bike.

At this time the bike seems to be better than expected and I have been getting follow up emails from what I believe are people in the China plant. I may have caused the real owners of Himiway to take a close looks at the people they have running the US operation. Hopefully the company will do a better job of selecting people to represent their company.

In summary if you buy one of their bikes monitor closely the progress of the order and shipping be very vocal. Also I find the bike to be a an excellent value compared to other similar bikes on the market. The build quality is very good and as I said it performs better than expected.
 

Hoggdoc

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Longview, WA.
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activityphoto.com
I would not expect any help from Pay Pal. All they did for me was drag it along for 3 weeks, when I bypassed to supervisor level they said the company had delivered it on xx xx xx date. I have video surveillance showing nothing was delivered on that date and time. They take the side of the seller not the buyer, I called my CC company and they credited me back the cash the next day.
BTW FedEx Himiway's shipper records all delivers on their system electronically as the shipment is dropped.
 

BMoreySurfs

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737DFA5A-219E-4E2E-A3BC-F8A1A8A7EEED.jpeg

Been enjoying the heck out of my Himiway Cruiser. I noted this posting but ordered the bike, drove up to their warehouse in San Diego and now have logged over 280 miles on it. I did have an issue with the left pedal striping out of the crank arm but the company reimbursed me the $21 for going to a local bike shop and buying a replacement (170mm Suntour) crank arm then followed up by sending me a new pedal and crank arm a few weeks later. Been having a lot of fun on this bike and happy to recommend it to others.
 
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