I brought 2 Lectric XP 2.0, 1 regular and 1 step thru. Here is my experience. My wife's white step thru arrived with a bent rim on the rear wheel. The carton appeared to be a return and was beat up badly. Lectric promptly replaced the wheel at my labor expense. She has a fraction of the miles I have but it is still performing as expected. My XP however has been a different story. Right off the bat my XP controller burnt out with minimal gentle use as I was getting acclimated. Then the second controller burned out after 600 miles with lots of hill climbing. I did not want to give up my favorite ride route so I changed to a 11-34 free wheel and limited my hill climbing to 1st gear and PA 1, yet still burned out another controller. I have noticed that the stock controllers are rated at 18A but at times the display reads a 19A draw in PA 2 on a moderate hill. I resigned myself to the fact this bike would not be suitable for much hill climbing. I have switched my routine to an easy rolling hill route and have not burnt out any more controllers, but the motor noise has gotten worse and amp draw regularly exceeds the 18A the controller is rated. It finally got so bad I could not take the extreme droning noise. I contacted seller support, sent videos and they insisted the noise was probably a loose component and sent me a JPG of vibration points to tighten up. The noise completely abated when throttle was cut off or when pedaling stopped and no it was not motor induced vibration. I am a former Aircraft mechanic, Locksmith, and currently an experienced Jeweler so I am pretty mechanically adept. After a lot of back and forth and pleading with them I could not even unload this lemon until this issue was corrected, I was able to get a price on a replacement motor without having to replace the display and controller. Having said all this, if you only want to have a folding Electric bike to put in your RV to ride in level ground in State parks in moderation, then this is your bike. TBH this was a big part of my buying consideration, but even then, the performance longevity is questionable. Lectric offered to sell me the replacement wheel and motor at $250+ tx (could probably do better if I could find just a motor but wheel and spoke mounting and truing would add greatly) so I'll probably burn out my existing motor and then have the replacement for reselling my bike down the road if the worn out motor does not drive me crazy first. In the meantime, I have headphones. That's my story and I'm sticking to it!