New Aventon Level problem (won't stay on)

[dakota7557]

Hi, we just purchased a new aventon level and have less than 50 miles on. Today when we were going for a ride, the bike turns on but then turns off immediately...just wondering if anyone else has had this problem...tried to call customer service but to no avail...thanks for any suggestions, Jody

 

[Deleted member 4845]

take a dvm reading and charge the battery

 

[dakota7557]

We charged the battery and called a tech at Longmont aventon shop and he said that the piece where the 3 screws attach to might be faulty and he will be sending us a new one...Very Frustrating, not even 50 miles and bought it a week ago...Thank you for the reply though

 

[Deleted member 4845]

Digital Volt Meter. Must have one to do any troubleshooting on ebike.

 

[Kbwitt]

Aventon has zero service and they just do not seem to care. Nice bike but if you have issues kiss your money good but.

 

[ptuner11]

did you buy from a Local Bike Shop? take it to them to fix.