New Aventon Level Issue

[DMax]

Just received my son’s new Level this afternoon. Some minor issues that are correctable (including a bent spoke). However, when pedaling, there’s a loud squeal coming from the cassette. Also squeals when pedaling “backward”. NO squeal when rear wheel is free wheeling. Aventon is maxed out and not answering their phone. Any suggestions?

 

[Frank]

Did you have shipping damage? I just received a new Level today and the chain was completely off the crank gear (front). I also needed to adjust the Shimano derailer, which was my major issue during assembly.

 

[DMax]

Considering how mangled the box was (UPS), the only real damage was a bent spoke on the front wheel. Looked like the left crank arm was Intertwined with the spokes and bent it. Did you manage to get everything put together?

 

[Frank]

Yes, it was a bit more work than I expected. The video is good, but there are some small differences with my Level bike.

 

[Dudecatchesfish]

Just curious whether you ever resolved your issue with Aventon customer service?...

 

[Dudecatchesfish]

I noticed that mine has an issue where the chain rubs on the cassette in the lowest gear. It only makes a small wisp sound, but could that be your issue?

 

[AKELA_NOE]

Could someone send me a picture of the charger for an adventure ebike, I need the charger specs