Got mine yesterday, they did not include the key. Took it out for the very first ride bike felt great until I realized that I had no brakes, got the crap scared out of me when approaching the STOP sign. Fortunately there were no cars coming did a 180 a went home. Awaiting reply from Aventon. Turns out that hydraulic brake bleeding can be a little complicated . Not the experience one should have after paying 2K for a bike. On the positive side everything else about the bike seems great. But the brake thing is a big deal. Fortunately I was on level one and just trying to familiarize my self with it. Let’s see what happens next with customer service.