Magnum Pathfinder charging issues

MichellePath1

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Having difficulties charging my Magnum Pathfinder battery and lining up pins. Light always stays green
 

Hoggdoc

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Have you put a meter on the output of the charger to see what voltage is delivering? Most chargers have a tag on them indicating what their output voltage is suppose to be.
 

MichelleEbike2021

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Having difficulties charging my Magnum Pathfinder battery and lining up pins. Light always stays green
Have you put a meter on the output of the charger to see what voltage is delivering? Most chargers have a tag on them indicating what their output voltage is suppose to be.
Frustrating. I only had the bike a couple weeks Brand new.
. They were able to charge the ebike at the bike shop and me, I was only able to charge once at home red to green as indicated
 
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