SDGuitarMan
Member
- Local time
- 1:49 PM
- Joined
- Oct 23, 2022
- Messages
- 55
I hate for my first post here to be about a problem but unfortunately I do have a small problem. I bought a pair of Lectric XP 2.0s, one regular, one step-through for me and the significant other. The bikes are exactly two weeks old.
Both came with poorly adjusted brakes but I was able to fix that. Hers, the step-through, also came with a bent rear wheel that couldn't be trued, at least not by me. I made a video of it and sent it to Lectric who promptly sent a replacement wheel+motor.
Here's where the real problem began. The replacement wheel+motor makes a short grinding noise when accelerating with the throttle under load such as when going up hill. It's mostly at low speeds, happens between 4 and 10 mph. It's a quick noise that sounds like a shovel being dragged on asphalt (a description I saw someone else give for a similar problem). It only lasts for maybe a second when the bike hits a certain torque point or resistance level, then everything goes back to normal.
The original bent wheel did not do this nor does the other Lectric we have (mine). I've checked all the nuts, bolts, screws, etc.. and everything is tight. It's not a rattle, it's not the brakes scraping, it's a grinding noise from inside the hub. You can also feel a vibration coming through the whole frame when it happens.
Here is a video of it. The audio is kind of low so you may have to turn it up to hear it but the noise happens at the 4 second mark.
I've emailed Lectric with this video and am still waiting to hear back from them. Any ideas on what this might be? Do they need to send me another rear wheel? Should I keep the original wheel (bent) that doesn't do this and pay to have a bike shop try to straighten it? Any other suggestions?
Both came with poorly adjusted brakes but I was able to fix that. Hers, the step-through, also came with a bent rear wheel that couldn't be trued, at least not by me. I made a video of it and sent it to Lectric who promptly sent a replacement wheel+motor.
Here's where the real problem began. The replacement wheel+motor makes a short grinding noise when accelerating with the throttle under load such as when going up hill. It's mostly at low speeds, happens between 4 and 10 mph. It's a quick noise that sounds like a shovel being dragged on asphalt (a description I saw someone else give for a similar problem). It only lasts for maybe a second when the bike hits a certain torque point or resistance level, then everything goes back to normal.
The original bent wheel did not do this nor does the other Lectric we have (mine). I've checked all the nuts, bolts, screws, etc.. and everything is tight. It's not a rattle, it's not the brakes scraping, it's a grinding noise from inside the hub. You can also feel a vibration coming through the whole frame when it happens.
Here is a video of it. The audio is kind of low so you may have to turn it up to hear it but the noise happens at the 4 second mark.
I've emailed Lectric with this video and am still waiting to hear back from them. Any ideas on what this might be? Do they need to send me another rear wheel? Should I keep the original wheel (bent) that doesn't do this and pay to have a bike shop try to straighten it? Any other suggestions?