Dawid
New member
Hey!
I tried to read through some topics and couldn't find anything that would answer my question, so apologies if this is duplicated. I purchased my Raleigh Array ebaike with Suntour motor. I noticed that sometimes the motor just stops providing support either completely or it is becoming jerky. The issue gets more noticable on higher gears and up the hill. Last time when I cycled it would just stop providing support at exactly 14mph and no matter how much i tried to push I couldn't exceed that speed, and it felt like the motor was working against me. I contacted Raleigh and took it to local service. They said they took a test ride and couldn't see any problem.
Raleigh themselves said to send it back (they would charge me for a new box for the bike to collect it) and they would take a look. I am considering sending it but I thought maybe someone had a similar issue and could advise something? Perhaps if I can locate it and reproduce it better I could show it to the technician in the local store or repair it myself?
It comes with a sensor on the pedals and I was thinking about taking it down and checking if it is not obstructed or misalighend but I never dealt with ebikes before so prefer to ask before I start to tinker with it. I already opened the little cover protecting what i think is a controller as all the cable connections go there, I checked the connectors and none of them was loose, cleaned, replugged them and assembled back getting no results at all.
I tried to read through some topics and couldn't find anything that would answer my question, so apologies if this is duplicated. I purchased my Raleigh Array ebaike with Suntour motor. I noticed that sometimes the motor just stops providing support either completely or it is becoming jerky. The issue gets more noticable on higher gears and up the hill. Last time when I cycled it would just stop providing support at exactly 14mph and no matter how much i tried to push I couldn't exceed that speed, and it felt like the motor was working against me. I contacted Raleigh and took it to local service. They said they took a test ride and couldn't see any problem.
Raleigh themselves said to send it back (they would charge me for a new box for the bike to collect it) and they would take a look. I am considering sending it but I thought maybe someone had a similar issue and could advise something? Perhaps if I can locate it and reproduce it better I could show it to the technician in the local store or repair it myself?
It comes with a sensor on the pedals and I was thinking about taking it down and checking if it is not obstructed or misalighend but I never dealt with ebikes before so prefer to ask before I start to tinker with it. I already opened the little cover protecting what i think is a controller as all the cable connections go there, I checked the connectors and none of them was loose, cleaned, replugged them and assembled back getting no results at all.