Heybike Customer Service

Mysery

Active member
Local time
6:46 AM
Joined
Jul 27, 2022
Messages
168
Location
SE North Carolina
My wife has a Heybike Cityrun that was purchased in August 2023. Around the 1st of May it could not be turned on using the display controls. I downloaded their app to my phone and was able to turn the bike on and off but that was it, I could not change display functions or PAS levels. I sent Heybike support an e-mail on May 10th stating my issues and received my 1st reply on the 13th. They requested some additional info and a short video of the problem which I provided. They provided a new display which arrived on the 23rd that I installed, it was plug-n- play. I can only speak for myself but I'm happy with my experience.
 
I reported screeching brakes. They gave me a tuturial on how to adjust them. I did, still screeched loudly. They asked for a video, which I didn't feel comfortable taking a video while trying to brake. I feel like they brushed me off so as not to have to honor something. Just junk brakes, that's all.
 
I reported screeching brakes. They gave me a tuturial on how to adjust them. I did, still screeched loudly. They asked for a video, which I didn't feel comfortable taking a video while trying to brake. I feel like they brushed me off so as not to have to honor something. Just junk brakes, that's all.
Just leave the phone in the mount or your pocket. They just need the noise, not a video of a caliper.
 
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