Getting the runaround

baymoon

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Joined
Jul 16, 2021
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My wife's RadCity ST battery died over a month ago. The bike was still in warranty, so, after I completed a few tests to confirm the problem, the Rad Power support team authorized a replacement battery. This was on June 18. On June 24 I received notification that the order for the battery had been placed. I was given a FedEx tracking number... and nothing has happened since. According to FedEx, the a label was generated, but the battery has not left the Rad Power warehouse.

I've called several times to see when it would ship.
My wife has called twice.
I have written a couple emails.

--I've been told that the delay could be due to Covid (not sure what that meant, since the battery was in their warehouse.
--I was told to contact FedEx, but they say the package was never scanned by them, so nothing they can do.
--I've been told that since Lithium batteries are classified as hazardous material, they take longer to ship, which I don't dispute, but not almost a month, especially since I was told that a number of batteries were in stock.

But if I were to buy a battery from their website, it says that 7-10 days is the standard time between ordering and shipping.

So I can come to no other conclusion but that there was some kind of mix-up at the warehouse and no one has made the effort to get to the bottom of it, even if it means cancelling that order and re-ordering the battery.

At my wits' end...anybody have any suggestions?
 

baymoon

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Joined
Jul 16, 2021
Messages
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The warehouse is in Washington state, which is where Rad Power is located.
 
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