Fazua Evation Drive System Problems

1TrackMind

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Have any users of the Fazua system had any problems with the motor coming on and going off rapidly when pedalling up steep hills at low cadence? Any other tips from users who have been using the Fazua system for a while would be useful.
 

OneSpeed

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I have a Pinarello Nytro with a Fazua motor and I am experiencing exactly the "phasing" issue that you have described. I contacted more than one dealer and they promised to get an answer from Fazua but so far no solutions have been provided.

I have been told that the issue is a software one as it is enough to change the sensitivity of the pedal pressure sensor. I tried to enter the Fazua software system using the Fazua service Toolbox but I could not find any available options.

Any help would be greatly appreciated.
 

Anton

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I know it seems obvious but I would try contacting Fazua directly here through their here website:

 

1TrackMind

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I received a response from Fazua about the problem:

"Thank you for your e-mail and your interest in our e-bike motor system.

As you describe it I assume as well too low cadence as the root cause.

As the optimal support depends on the cadence and torque. Hereby we demand from our drivers a round kick and constant pedal pressure,
just to get the optimal support from our system. Should an irregular kick or not even pedal pressure take place, in exceptional cases, it may be that the system feels that it is losing performance or support."

It seems down to low cadence and not having a smooth pedal stroke! Have arranged to take to dealer to have software checked."
 

Bill.H.

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How many miles before the Fazua motor " kicks in on my e bike? I have ridden around 10 miles but no response.
 

keith44

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Have any users of the Fazua system had any problems with the motor coming on and going off rapidly when pedalling up steep hills at low cadence? Any other tips from users who have been using the Fazua system for a while would be useful.
I've experienced the motor 'skipping a beat' when climbing steep hills. I've ridden about 9,000 miles on my Cube c62 road bike with Fazua and thought perhaps I needed to replace chain, chainrings and cassette to see if this would solve the problem. I was quoted £100 to do this. Would this solve the problem? Not sure. Might be worth a try.
 

keith44

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Have any users of the Fazua system had any problems with the motor coming on and going off rapidly when pedalling up steep hills at low cadence? Any other tips from users who have been using the Fazua system for a while would be useful.
After upgrading my Fazua motor to 2.0 black pepper as recommended by Fazua the cutting out of the motor problem was resolved. Fazua toolbox app can help with the upgrade although my local ebike shop did it for me. Recently however I have been getting what I can only describe as the motor 'skipping a beat' when climbing. This only lasts for a fraction of a second and so I've put up with it. Having ridden around 8,000 miles on my Cube c62 road bike powered by Fazua I thought that perhaps renewing chainrings, chain and cassette might iron this problem out. Was quoted £100 to do this. Might go down this route.
 

RobertS

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I have this problem with the Fazua, it started a month ago, has not been resolved with the recent upgrade (2.12) following many complaints about version 2.11. I noticed on the toolbox diagnostic test numerous instances of “incorrect wheelbase size” starting about a month ago, not sure if this is related. Have emailed Fazua today. Automatic reply says they are very busy.
this is the 5th time there have been problems with the motor, bought the bike in Nov 2019. Getting a bit fed up as bike has been off the road about 4 months overall.
Anyone else having problems
 

keith44

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How many miles before the Fazua motor " kicks in on my e bike? I have ridden around 10 miles but no response.
You probably haven't switched on the motor before inserting the battery and motor into the bike.
 

Kent E

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Have any users of the Fazua system had any problems with the motor coming on and going off rapidly when pedalling up steep hills at low cadence? Any other tips from users who have been using the Fazua system for a while would be useful.
hello i have just bought a trek domane +, and i had the same issue.
In the FAZUA software i changed the levelbar for "ram up" to 100% for all 3 levels, the problem seemed to be solved. hope you can use this.
it is under customize.

Kent E
 

pavca61

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After upgrading my Fazua motor to 2.0 black pepper as recommended by Fazua the cutting out of the motor problem was resolved. Fazua toolbox app can help with the upgrade although my local ebike shop did it for me. Recently however I have been getting what I can only describe as the motor 'skipping a beat' when climbing. This only lasts for a fraction of a second and so I've put up with it. Having ridden around 8,000 miles on my Cube c62 road bike powered by Fazua I thought that perhaps renewing chainrings, chain and cassette might iron this problem out. Was quoted £100 to do this. Might go down this route.
there could be a reason a wrong speed sensor - it happend by my e-caliber 9.8, unrealistic speed values especially by slow motion
 
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