Cassette/Rear Hub Squeal - New Aventon Level


New member
Jun 15, 2020
Posted this to the Aventon forum, but figured this may be broader than just Aventon.

My son just received his Level yesterday afternoon (my wife and I each have Pace 500s). A lot of small “issues” (fenders a bit twisted, missing screw, bent spoke on front wheel — left crank arm was intertwined with spokes when it arrived). These are all correctable. However, when peddling, we get a loud squeal from the cassette. It also squeals if peddling “backwards”. When the rear wheel is free wheeling, there is no squeal. Sent a note to Aventon (they won’t answer their phones). Any suggestions? (I have a video, but can't attach to this thread.)
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