To the original poster....
When you connect your config cable to the display connector, do you see an LED light up on the config cable's USB end (with bike battery turned on)?
My config cable has a clear shrink tube covering the small circuit board where the USB connector is. As soon as I turn on the battery, an LED lights up, somewhat dimly. Then when I connect the cable to my phone/PC, the LED lights up brightly.
If the LED doesn't light up for me, then I know the connection isn't fully seated, or I connected to the wrong 5-pin connector.
As stupid as it sounds, I did exactly that today. I have programmed the motor numerous times, so I know what to expect. But in my haste today, I connected the config cable to the remote's 5-pin connector by mistake. Uh, that doesn't work - and the LED did not light.