AVOID ECOTRIC AT ALL COSTS!!

[Ebikeuser]

I purchased a charger from this company that did not charge my battery and they refused to help in any way. I was made to jump thru numerous hoops just to get a refund on a $60 charger that didn’t work for my battery for a bike that I spent over $1000 on. No kind of resolution was offered to me when I asked for assistance, I asked if I could send my battery in with the charger to see if it was my battery or charger and my request went unanswered. The customer service was so much better when I purchased the bike but as soon as there is an issue that I need help with I am not treated a as a valued customer in the least. Regret ever purchasing from this company and suggest finding a different vendor who vapes customer service and assisting a customer in need. Horrible experience and I will be very vocal on all of my social media platforms informing the public of my terrible interaction. After spending over $1000 for a bike you would think a company would offer a refund for a $60 charger that I can’t use and tried to return within 24 hours. Completely disappointed and wish I could give a negative score but 1 star is the lowest I am allowed to give. AVOID THIS COMPANY AT ALL COSTS!!!!

 

[addertooth]

Was the charger the wrong connector, wrong polarity at the connector, wrong voltage, or simply would not charge the battery? If it was the latter, it could be a bad battery.

 

[Ebikeuser]

I’m really not sure to be honest, the charger will light up but when I try and charge the battery I get nothing. I wish I knew what the issue is but I can’t figure it out

 

[addertooth]

I’m really not sure to be honest, the charger will light up but when I try and charge the battery I get nothing. I wish I knew what the issue is but I can’t figure it out

Most chargers have an "indicator light" When you plug it into the wall that light turns green. When you plug it into a discharged battery, it turns red. If it stays green, it means the battery is not drawing charge current.

I am assuming the charger will plug into your battery, if not, then that is your first potential problem.
I am assuming that the charger is the same voltage as your battery, if not, then that is second potential problem. To explain this more clearly, if it is a 36 volt charger, but your battery is a 48 volt battery, it cannot charge the battery. It would not provide enough voltage to charge the battery.

If you post a picture of the label on your battery, and the label on your charger, then people here will be more "enabled" to help you.

 

[Ebikeuser]

Thank you so much for your help, you are very knowledgeable on this and I definitely need help because I’m trying to sell my bike but won’t without it being able to be charged. The indicator is green but when I plug it in, nothing.

 

[addertooth]

Are you saying the indicator light goes DARK when you plug it in, or it remains GREEN.
Dark indicates a short in the battery. Green indicates the battery is not taking a charge.

 

[addertooth]

Just a warning, I must go to work soon, and won't be able to respond for about 9 hours.

 

[Ebikeuser]

Green unfortunately which would lead me to believe it’s the battery.

 

[Ebikeuser]

Thank you again for your help

 

[addertooth]

Thank you again for your help

No problem. The problem was going to be one or the other (most likely, unless it is a controller issue).
Now for step 2 of the test.
Find a buddy with a Multimeter.
Remove the battery from the bike.
Put the meter on Volts DC range.
Measure the voltage on the battery at the connector on the battery pack.
If it is already 40+ volts, then the problem could be your controller.
A dead battery and a dead controller will both have the symptom of "the bike won't power up".

If the battery measures less than 40 volts, after being freshly charged, then the problem is CERTAINLY the battery.
Keep in mind some batteries will not show a low voltage until placed under a load. So it is possible to have your battery read 40 volts, and it is still the problem.

 

[Ebikeuser]

I am totally out of my element, I know nothing about these kinds of things and I own it lol. I was hoping I could find somewhere to send it to get tested or repaired if it is the battery but that mission has been futile

 

[addertooth]

Your best bet is to post a "I live in (city, State) and need help with my eBike"
You may have another experienced rider in your area.

 

[Ebikeuser]

Thanks, I will try that!

 

[Smaug]

Good luck with the troubleshooting.
What are you thinking of for your next eBike? We can steer you toward a company with better after-sale support.
I've had excellent experiences with Lectric and Ride1UP customer service, and pretty good with Juiced too.
With heybike it was the same as you: A bit of token support, then silence.

 

[arthurdent18610]

I purchased a charger from this company that did not charge my battery and they refused to help in any way. I was made to jump thru numerous hoops just to get a refund on a $60 charger that didn’t work for my battery for a bike that I spent over $1000 on. No kind of resolution was offered to me when I asked for assistance, I asked if I could send my battery in with the charger to see if it was my battery or charger and my request went unanswered. The customer service was so much better when I purchased the bike but as soon as there is an issue that I need help with I am not treated a as a valued customer in the least. Regret ever purchasing from this company and suggest finding a different vendor who vapes customer service and assisting a customer in need. Horrible experience and I will be very vocal on all of my social media platforms informing the public of my terrible interaction. After spending over $1000 for a bike you would think a company would offer a refund for a $60 charger that I can’t use and tried to return within 24 hours. Completely disappointed and wish I could give a negative score but 1 star is the lowest I am allowed to give. AVOID THIS COMPANY AT ALL COSTS!!!!

I'd also suggest avoiding lankeleisi, there service is appalling, there parts are well over priced. I bought a genuine rack from them & they sent me a universal one that you can buy on ebay for less than £20. I asked for my money back & they blanked me. I bought one of these universal racks from ebay to compare & it was identical, £18 on ebay, £90 from lankeleisi. They wanted £40 for a £6 chain & £45 for a half throttle that I found again on ebay for £22 & it's the exact model that lankeleisi sells. They wanted £400 for a 48v 20ah battery, I got the same from Greenlance, same case & Samsung cells for £300. The chain on my bike had 124 links, doing the calculations it came out at 116 links, so I bought a chain designed specifically for ebikes for £26

 

[addertooth]

Another option for a purchase of a bike is the "we all clone each other option". We have all seen advertisements from 3 or 4 vendors, with different names, who seem to sell (essentially) the same bike. (Same battery, same motor, same display, same throttle, etc.). This gives you three or four sources to buy replacement parts, instead of just one. Heybike is one of those clone companies, whose offerings are largely mirrored by multiple companies (such as ACTBest).

I have seen this rampant in two categories: Folding 750 watt motor bikes, and dual 1Kw motor bikes. I have seen it in other categories as well.
Those "in the know" realize most of these eBikes are being pumped out of a limited number of factories in China. The resellers are all ordering from the same limited pool of manufacturers. My wife has an ACTBest Knight. When I am looking for accessories for her bike, I look at the "similar family bikes" for the one who has that accessory at the lowest price. The same would be true if I had a part which actually broke on her bike, but the darn thing just keeps running without a hitch. The same is true for my Zeegr S1 (the same as the SMLRO bikes). It just keeps running. But I did steal an idea from the SMLRO bike for an upgrade for my rear shock. I didn't order it from SMLRO, as these similar bikes draw from the same pool of part suppliers. I just ordered the part at the lowest cost.

I realize we are all wanting warranty repairs, but generally speaking (across all products purchased online), they typically try to make warranty claims so difficult, they are rarely worth the effort. The same is true for those "extended warranty plans" often sold by online sources. They are often not worth the paper they are written on. Sure, there are some success stories, but the stories of frustrated people getting no results are well established as well.

 

[Smaug]

Ecotric seems to be another Tier 1 or 2 brand, with the associated hazards that go with them:

A note for newbies

There are SO many brands of eBikes now. Many of them are what I call "mushroom brands" out of China. They copy an existing design, build it in China, sell direct-to-consumer, then don't provide good service. Reading here for awhile, they seem to be a crapshoot. Sometimes good, sometimes not...

ebikesforum.com

 

[arthurdent18610]

Another option for a purchase of a bike is the "we all clone each other option". We have all seen advertisements from 3 or 4 vendors, with different names, who seem to sell (essentially) the same bike. (Same battery, same motor, same display, same throttle, etc.). This gives you three or four sources to buy replacement parts, instead of just one. Heybike is one of those clone companies, whose offerings are largely mirrored by multiple companies (such as ACTBest).

I have seen this rampant in two categories: Folding 750 watt motor bikes, and dual 1Kw motor bikes. I have seen it in other categories as well.
Those "in the know" realize most of these eBikes are being pumped out of a limited number of factories in China. The resellers are all ordering from the same limited pool of manufacturers. My wife has an ACTBest Knight. When I am looking for accessories for her bike, I look at the "similar family bikes" for the one who has that accessory at the lowest price. The same would be true if I had a part which actually broke on her bike, but the darn thing just keeps running without a hitch. The same is true for my Zeegr S1 (the same as the SMLRO bikes). It just keeps running. But I did steal an idea from the SMLRO bike for an upgrade for my rear shock. I didn't order it from SMLRO, as these similar bikes draw from the same pool of part suppliers. I just ordered the part at the lowest cost.

I realize we are all wanting warranty repairs, but generally speaking (across all products purchased online), they typically try to make warranty claims so difficult, they are rarely worth the effort. The same is true for those "extended warranty plans" often sold by online sources. They are often not worth the paper they are written on. Sure, there are some success stories, but the stories of frustrated people getting no results are well established as well.

I've seen the same throttle used by several ebike companies along with dyisland brakes. I've also seen the same hubs as fitted to my lankeleisi used on several other companies bikes along with the controllers, displays, wiring harnesses etc. Lankeleisi wants £120-50 per controller, yet if you dig long enough you can find the same online for around half the price. These bikes are made in China, there based around the same components & all they do is specify a price for each unit & bingo you've got yet another clone with there name on. My other ebike I built from parts & a 1000w kit, they wanted £120 for the controller, I found one online for £69 including postage from an American company

 

[kmccune]

Ecotric seems to be another Tier 1 or 2 brand, with the associated hazards that go with them:

A note for newbies

There are SO many brands of eBikes now. Many of them are what I call "mushroom brands" out of China. They copy an existing design, build it in China, sell direct-to-consumer, then don't provide good service. Reading here for awhile, they seem to be a crapshoot. Sometimes good, sometimes not...

ebikesforum.com

actually had good luck with ecotriic,peacedove good bike and a folding 48volt fattie for my daughter he loves that thing,the peacedove i finally got rid of( steel frame) it was a good test mule,stuck a 350watt imortor on the front actually worked pretty good except for the weight

 

[mikebike77]

I purchased a charger from this company that did not charge my battery and they refused to help in any way. I was made to jump thru numerous hoops just to get a refund on a $60 charger that didn’t work for my battery for a bike that I spent over $1000 on. No kind of resolution was offered to me when I asked for assistance, I asked if I could send my battery in with the charger to see if it was my battery or charger and my request went unanswered. The customer service was so much better when I purchased the bike but as soon as there is an issue that I need help with I am not treated a as a valued customer in the least. Regret ever purchasing from this company and suggest finding a different vendor who vapes customer service and assisting a customer in need. Horrible experience and I will be very vocal on all of my social media platforms informing the public of my terrible interaction. After spending over $1000 for a bike you would think a company would offer a refund for a $60 charger that I can’t use and tried to return within 24 hours. Completely disappointed and wish I could give a negative score but 1 star is the lowest I am allowed to give. AVOID THIS COMPANY AT ALL COSTS!!!!

Actually found that Amazon offers a compatible charger for about 20 bucks; works fine, but I started unplugging it from the wall after charging, so there's not load on it.