Aventon experiences?

Smaug

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When I was researching what kind of e-bike to get, I almost got an Aventon. They are heavily advertised on facebook and now Google Chrome remembers that I'm into e-bikes and Aventon ads show up everywhere.

In response to one facebook ad, someone commented that they had a problem and their Customer Service was totally unhelpful.

I do see them mentioned here from time to time, and am wondering what you all's experience has been.

Are the bikes themselves good?
 

ScubaGal

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Just saw your post. I LOVE my Aventon Aventure. I’ve heard customer service can be awful as it is ALL done by email….. That is why I bought mine at a local bike shop. When it was new I could call them and get a human with answers. Was SO NICE to have the resource. (I only called once but got the answer right away.) I LOVE MY AVENTURE. In 6 weeks I’ve put 185 miles on it. MY EBIKE SHOP also offered me a FREE TUBE UP after 100 miles and before 250. So gonna take her in soon for FREE professional service! BUY LOCALLY IF YOU CAN.
 

ScubaGal

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Forgot to mention - mine was also assembled by the local bike shop. No home assembly. The bike is great. Makes me feel steady and safe. The gears ‘tick’ a little esp in 5th gear so she definitely needs so adjusting. She’s rugged, does great on city streets, walk paths AND gravel paths. I truly enjoy every mile (and I hadn’t ridden a bike in 25 years). It all comes right back again. Love my red aventure. (Added mirror, some more ergonomic grips, a back rack and bag, and am ordering a suspension seat post.) Hope you decide to get an ebike. Good, solid, quality bike Aventon imo.
 

Hoggdoc

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Just saw your post. I LOVE my Aventon Aventure. I’ve heard customer service can be awful as it is ALL done by email….. That is why I bought mine at a local bike shop. When it was new I could call them and get a human with answers. Was SO NICE to have the resource. (I only called once but got the answer right away.) I LOVE MY AVENTURE. In 6 weeks I’ve put 185 miles on it. MY EBIKE SHOP also offered me a FREE TUBE UP after 100 miles and before 250. So gonna take her in soon for FREE professional service! BUY LOCALLY IF YOU CAN.
I'm curious how much over online price did you pay for the local bike experience? From my limited experience the problem with service of most e bikes is lack of parts. This goes for local bike shops as well.
 

ScubaGal

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That is a very good question. Before tax I paid $2199 for Sm/m Aventure step thru. FOR ME perfectly okay with the extra $200 for assembly/support. (PLUS CITY OF DENVER offered $400-1,200 rebate - I got $400) under a reduce environmental impact rebate. So that helped make my decision EASY to use LBS.
 

Hoggdoc

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That is a very good question. Before tax I paid $2199 for Sm/m Aventure step thru. FOR ME perfectly okay with the extra $200 for assembly/support. (PLUS CITY OF DENVER offered $400-1,200 rebate - I got $400) under a reduce environmental impact rebate. So that helped make my decision EASY to use LBS.
Well according to Aventon's web site your bike is currently selling for $1749.00 USD, think it might be on sale from $1999. So depending what sales they may have had at the time you bought yours the difference would have been $200 or $450. At $200 I agree with you might be worth having the LBS in your camp but $450 that's another story.
 

ScubaGal

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I'm curious how much over online price did you pay for the local bike experience? From my limited experience the problem with service of most e bikes is lack of parts. This goes for local bike shops as well.
Well according to Aventon's web site your bike is currently selling for $1749.00 USD, think it might be on sale from $1999. So depending what sales they may have had at the time you bought yours the difference would have been $200 or $450. At $200 I agree with you might be worth having the LBS in your camp but $450 that's another story.
I agree. You’re on it. It was $1999 when I bought so the $200 extra was a good deal for me. Didnt want to put it together myself. Apt with no room to work. Thx.
 

Hawk71959

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Just saw this post. I purchased my Aventon Pace 500 Next Gen Step Through from a local bike shop here in Ohio. With the bike shop discount I recived the bike for $1530. They had it assembled, gave me addtional discounts for a Topeak Explorer Rack and EX Trunk Bag plus a Cloud 9 Cruiser seat. Total was around $1620.
Going local helped the bike shop, they have answered my questions, let me take it for a 15 mile test ride before I bought the bike and they already had it asembled and set up.

I have ridden around 100 miles on it and love it but got in a bit of trouble. Had not been on a bike for near 30 years and felt like superman on my 3rd ride. Went up a bike path for 15 miles (Pedal assist 2) and my tail bone started hurting but had to return the 15 miles to my truck! Yes, the throttle came in handy on thre return but I am just getting my tail bone back to the "Comfort" stage... We learn.!!

I am an Engineer and look closely over the bike, frame weilding, construction, etc. and was impressed with the PACE 500. I do wish for the front fork shocks that the Level has but the PACE 500 NG has a better battery configuration and Hydraulic Disc Brakes. With me weighing in at 300 lbs all are a factor. Big PLUS... they had one to sell me. Nothing beats a good local Bike shop!
 

Snoop

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I have the Aventon Pace 500 Next Gen, and couldn’t be happier with it so far.

My setup includes:
”Sand” color, size Large
Top crossbar
Aventon add-on rear cargo rack (needed as I commute to work)
Aventon add-on fenders (so my work clothes don’t get muddy)
Both right/left mirrors
Basil MIK adapter plate for the rack. Makes switching components a breeze
Nifty little bell so I can irritate walkers :)

Car rack:
Yakima OnRamp. My Aventon fits this rack like a charm. Pluses include bottom wheel straps (good for bikes with fenders), and a great loading ramp, so I can walk the bike up instead of lifting it.

Things I like about my bike:

-Plenty of power. I’m a solid guy (not a featherweight) and it’s gets me up pretty steep hills without grief
-Seems very well built
-Battery integrated into frame and detatches with key
-Bright integrated tail lights (although I also use a blinker on the back of my helmet, and have an additional HotShot Pro 200 on its way from Amazon to attach to my rear rack). Safety first!
-Integrated headlight
-Fairly light compared to many other ebikes (52 lbs)
-Wheels feel just the right width for me, where they handle pavement GREAT, and light off roading as well (I’ve done some fine crushed stone gravel, packed dirt, and park grass). I have no intent to do serious mountain biking, so these wheels check my boxes for commuting and light recreational usage.
-Upright geometry. Good for my back.
-Class 3 pedal assist/throttle options
-Battery range. It’s advertised to average 40 miles. While I haven’t fully emptied the battery yet, I ride probably 95% flat, 5% hill, usually between pedal assist 3 and 4 (5 is max), and I feel like I can get more than that.
-Price. While all ebikes are expensive, I got mine for about $2,000, which seemed like a decent entry level point for a guy like me brand new to ebiking. Knowing now how much I like it, when this one retires, I would likely be willing to spend more if needed ( but hopefully market prices will fall by then)

Things I don’t like:

-Warranty. They give you a one year warranty. I honestly don't know what the business standard is for ebikes, but this feels low for something which costs a couple grand. Especially with bikes usually being seasonal, they are essentially warranting 8-9 months of usage
-Lack of mounting bolts for water bottle. A little thing, but it seems like they could have had them somewhere, despite the battery
-No shocks. A bit rough on the arse when the road is bumpy.

Regarding customer service:
The one time I emailed them with a concern about a noise, their “team” responded within 24 hours. No complaints there. They also quickly followed up on my shipping questions. My only gripe is that I never like when phone is not an option at all. I know it’s 2022, but sometimes it’s nice being able to speak to a human.
 

prossman

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Just bought my wife an Aventon Level for her birthday from one of Erik's bike/board stores. She needed a small frame so we had to wait 5 days for them to get one from their warehouse. The bike came in on time. We picked it up and test road in in the parking lot. Everything seemed good. Brought it home for a test ride. First thing we noticed was that the motor made a clunking sound when going up hill in PAS of 2 or higher. Got the bike back to the house and tried to charge the battery using the port on the bike. The battery would not charge. Took the battery out of the bike and it would charge using the battery charge port. Took the bike back to Erik's where the technician said he would look it over and call me the next day. Turns out the charge port on the bike was faulty and he could not reproduce the sound from the motor (no hill near the store). He said it would be at least a week before they could get parts. I wrote an email to the store manager telling him of what had transpired. He got back to me within a day and let me know that they were getting a new bike shipped and it would be at the store and ready in 3 days. Sure enough I got an email 3 days later letting me know the bike was in and ready to be picked up. I picked up the bike that day and took if for a pretty good test ride when I got home. This bike works as advertised. Excellent customer service and response from Erik's. Price of the bike was the same as online. Shop your LBS whenever possible.
 

Snoop

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Just bought my wife an Aventon Level for her birthday from one of Erik's bike/board stores. She needed a small frame so we had to wait 5 days for them to get one from their warehouse. The bike came in on time. We picked it up and test road in in the parking lot. Everything seemed good. Brought it home for a test ride. First thing we noticed was that the motor made a clunking sound when going up hill in PAS of 2 or higher. Got the bike back to the house and tried to charge the battery using the port on the bike. The battery would not charge. Took the battery out of the bike and it would charge using the battery charge port. Took the bike back to Erik's where the technician said he would look it over and call me the next day. Turns out the charge port on the bike was faulty and he could not reproduce the sound from the motor (no hill near the store). He said it would be at least a week before they could get parts. I wrote an email to the store manager telling him of what had transpired. He got back to me within a day and let me know that they were getting a new bike shipped and it would be at the store and ready in 3 days. Sure enough I got an email 3 days later letting me know the bike was in and ready to be picked up. I picked up the bike that day and took if for a pretty good test ride when I got home. This bike works as advertised. Excellent customer service and response from Erik's. Price of the bike was the same as online. Shop your LBS whenever possible.

Great advice!
Glad it worked out for you.
 

Hawk71959

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It’s now mid Aug and I have had the Next Gen Pace 500, step through, for about 45 days and put 550 miles on it (would have been more but work sent me out of town). My riding is mostly on Bike Paths. the Dayton area has a LARGE number of paths around the rivers and old train paths. Very easy to plan and ride a 10–50-mile route. Some areas have minimal road crossings and others (more urban) have some dangerous crossings. My thoughts on the Next Gen PACE 500:

- I do wish for the front suspension. Bike paths here in Dayton are very good but some areas it gets rough, and the suspension would help.
- Not getting the range I thought I would. I stay in PA 2 most of the times but tend to kick it up some when returning to my starting point. Been averaging around 30 miles on a charge with this assist level. Throttle used only when coming from a stop.
- I have dialed in my Cloud 9 seat (Thanks to the forums) and raised the nose of the seat up some from level to adjust how my body is on the seat.
- Brakes are a bit noisy, but it helps when having to slow down to pass a walker on the path.
- Display came from the bike shop with some fine scratches (Remember I bought it with 15 miles on it. It was a return to the bike shop). Since I got a great deal and if I want to replace the display its $100, Not a big deal. (Bike, Bike rack, Bag for rack, Cloud 9 seat all for $1620)

- Display can NOT be read when wearing polarizing sunglasses or in bright light. Not a deal breaker.

- Aventon App for the phone has had issues tracking a ride from start to completion. I switched to using the “Map My Ride” app. This lets me layout a route and track it. It also gives voice cues every mile on my ear bud.

- I need to get wider pedals. I am a big guy (300 Lbs.) and I do have my feet slip of the pedals now and then.

- I added a mirror on the left side and also a mount for my cell phone. I added a “Safety” attachment for my Topeak trunk Bag as the seat comes close to the release button.



Things I would like to see changed:

Would like to have the front suspension

Would like a different gear ratio. I tend to remain in 8th gear and find at pedal assist 2 and 3 to be spinning fast to maintain around 15-18 mph. Another gearing would be great.

Would like the key to be able to have an “Off” selection. To turn the bike off but leave the battery locked in the frame.

Would like at least one set of water bottle mounts. I place water in the bag on the back but that means a stop for a drink.

A little more protection of the wires on the bottom of the frame near the crank. I have NOT caught them on anything but the do seem to run a bit away from the frame and look like they could be easy to catch.

Take Care All…
 

Snoop

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It’s now mid Aug and I have had the Next Gen Pace 500, step through, for about 45 days and put 550 miles on it (would have been more but work sent me out of town). My riding is mostly on Bike Paths. the Dayton area has a LARGE number of paths around the rivers and old train paths. Very easy to plan and ride a 10–50-mile route. Some areas have minimal road crossings and others (more urban) have some dangerous crossings. My thoughts on the Next Gen PACE 500:

- I do wish for the front suspension. Bike paths here in Dayton are very good but some areas it gets rough, and the suspension would help.
- Not getting the range I thought I would. I stay in PA 2 most of the times but tend to kick it up some when returning to my starting point. Been averaging around 30 miles on a charge with this assist level. Throttle used only when coming from a stop.
- I have dialed in my Cloud 9 seat (Thanks to the forums) and raised the nose of the seat up some from level to adjust how my body is on the seat.
- Brakes are a bit noisy, but it helps when having to slow down to pass a walker on the path.
- Display came from the bike shop with some fine scratches (Remember I bought it with 15 miles on it. It was a return to the bike shop). Since I got a great deal and if I want to replace the display its $100, Not a big deal. (Bike, Bike rack, Bag for rack, Cloud 9 seat all for $1620)

- Display can NOT be read when wearing polarizing sunglasses or in bright light. Not a deal breaker.

- Aventon App for the phone has had issues tracking a ride from start to completion. I switched to using the “Map My Ride” app. This lets me layout a route and track it. It also gives voice cues every mile on my ear bud.

- I need to get wider pedals. I am a big guy (300 Lbs.) and I do have my feet slip of the pedals now and then.

- I added a mirror on the left side and also a mount for my cell phone. I added a “Safety” attachment for my Topeak trunk Bag as the seat comes close to the release button.



Things I would like to see changed:

Would like to have the front suspension

Would like a different gear ratio. I tend to remain in 8th gear and find at pedal assist 2 and 3 to be spinning fast to maintain around 15-18 mph. Another gearing would be great.

Would like the key to be able to have an “Off” selection. To turn the bike off but leave the battery locked in the frame.

Would like at least one set of water bottle mounts. I place water in the bag on the back but that means a stop for a drink.

A little more protection of the wires on the bottom of the frame near the crank. I have NOT caught them on anything but the do seem to run a bit away from the frame and look like they could be easy to catch.

Take Care All…

Great review…..I agree with most of that (I’ve been getting better range, though, but I‘m not carrying the extra muscle weight you are. ;))

Regarding the display, I like to ride with the integrated lights on all the time, and that dims the monitor even more. It is still plenty bright for me, but definitely harder to read with sunglasses on.
 
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