Anybody else get ripped off by Heybike?

M

Mom569569

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Little River
Ordered Heybike which I found was discontinued and they refuse to give me 1250 refund for 1 month now trying to sell me a different model. Can’t get thru on phone but finally did after waiting 2 hours they still keep bull crapping me about the refund and wanted to charge me 5 percent!!!!! Then I waited 2 more weeks and today on phone arguing to get refund for 1 hour!! They said they are gonna send me my money in another 10 days and I insisted on confirmation email which they sent after another argument. I’m 77 this is worst company I ever dealt with. Anybody have same problem. ??
 
I had a problem when they didn't want to take back the bent frame. I offered to ship only the frame but they kept telling me that I'm confused and the bike is fine.
 
It's a sketchy company to start with. They, and other Chinese importers that sell tax free, were part of some sort of "Amazon scam" about 8 months ago. A seller listed one of the Heybike ebikes for like $230 to be directly delivered by Amazon, and thousands bought it so that the Heybike brand was supposed to become the #1 seller in a short time. The ebikes were fulfilled by Amazon itself and showed as shipped. But then the "official" Heybike informed the customers that Amazon is a scammer and that the ebike won't be delivered, but if they would get delivered by Amazon they'd void the warranty. They got lots of bad reviews but then the same ebike was listed at the regular price under another listing, I guess to deflect from the bad ratings. Basically they scammed Amazon, and used the potential customers to achieve the #1 seller goal. At least this is what some people figured what was going on behind closed curtains. Some weird s**t to say the least. Otherwise, the usual Chinese company stuff..spotty quality and quality control so you may or may not have luck with their ebikes. If you don't need CS you are good. Caveat emptor!
 
Mom569569 said:
Ordered Heybike which I found was discontinued and they refuse to give me 1250 refund for 1 month now trying to sell me a different model. Can’t get thru on phone but finally did after waiting 2 hours they still keep bull crapping me about the refund and wanted to charge me 5 percent!!!!! Then I waited 2 more weeks and today on phone arguing to get refund for 1 hour!! They said they are gonna send me my money in another 10 days and I insisted on confirmation email which they sent after another argument. I’m 77 this is worst company I ever dealt with. Anybody have same problem. ??
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I ordered a Race MAx and it arrived with a dent in the frame and a bit of scratched paint. Its right on the side of the frame on the most viewable part of the bike. The front tire also had a crazy amount of wobble to it. I contacted customer service desiring them to ship me a new bike and they refused to do an exchange. They said i'd have to return it and re-purchase a new one. That wasn't an option because I needed it asap to commute. They Offered to give me 50 bucks back and send a replacement wheel but I told them that 50 dollars is not sufficient to make up for the damaged frame. I think I told them $150 would be sufficient and they refused to refund me that much back. I did purchase an extra 2 year warranty that covers essentially everything including accidental damage, so i'll be using that warranty.
 
Yes.
Ordered the Brawn model and noticed they had the front wheel with an extra nut and washer on one side. Well, never had a bike that was this way so I started to question why. I immediately checked the alignment and noticed the front wheel was off to the right by 1/2".
Emailed pictures and a detailed description of what I was seeing. They tried to baffle me with BS and explain something else but - nope - not buying it.

So I purchased a FreeSky SwiftHorse and have been happy with that one. The welds, paint, and geometry of this frame are on par with any good aluminum frame out there. And customer service has been much better.
 
Mom569569 said:
Ordered Heybike which I found was discontinued and they refuse to give me 1250 refund for 1 month now trying to sell me a different model. Can’t get thru on phone but finally did after waiting 2 hours they still keep bull crapping me about the refund and wanted to charge me 5 percent!!!!! Then I waited 2 more weeks and today on phone arguing to get refund for 1 hour!! They said they are gonna send me my money in another 10 days and I insisted on confirmation email which they sent after another argument. I’m 77 this is worst company I ever dealt with. Anybody have same problem. ??
Click to expand...
Get your money back from your credit card company. heybike is giving you the run-around, trying to hold you off until you're out of the coverage period for your credit card.

I had bad customer service from heybike a couple years ago, but now they seem to be struggling to squeeze every drop of blood from the turnip in the current tariff environment.
 
I was wondering why not just reverse the charges on the credit card, but I'm guessing you might of used a debit card.
 
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