Does any one own one of these e-trikes. Is add motor a good company customer service, things like that, the quality of there bikes. I have been researching trikes for my wife. For use on gravel roads and pavement also. Any information would be great. Thanks
I've had one for 3 years now. Customer service is sketchy at best. supply chain issues. waited over a year, couldn'get a replacement battery. It's a sell bikes company, not a bike shop. they do sell what they have and ship fast, just that they don't have much inventory of spare parts, or anyone working to change that. the bike is made well, runs fine after 700 miles. I found my own source for a new battery. it will run smooth at 19 mph on flat ground at peddle assist five, or with just the hand throttle, but it will eat up the juice reducing the distance you can travel. I ride on hilly trails,mostly paved. the front wheel will spin out on gravel or grass, wet roads etc. its not meant for off road, and though they market it as a beach cruiser, i wouldn't give it much hope of plowing through any loose sand. on the street its very handy. I use it to go shopping, to the the community garden, to the ball park, and for visiting friends in town. I carry a second battery when I need to go on a longer ride, (over 25 miles round trip)
caution: don't go around curves at high spd. it will turn over and toss you in the street. For the price it was the best option on the market three years ago. today there are many other bikes out there, and a few of them are better and much less expensive. I'm waiting on customer reviews of the new xptrike from Lectric bikes. It has better braking, and mid drive motor to deliver better traction- both rear wheels are under power with split differential. sits lower to the ground so its more stable, and has parking brakes standard equipped. Doesn't go as fast ,barely gets 14 mph top spd. but its not a sports car. 14 mph will get you around very nice. still waiting to see what owners have to say about its build quality. I'd like a bigger motor, it comes standard with 500 w motor. 750 would be better, and a stronger battery would be helpful. I think the company goes with the smaller motor/battery to keep the price down, and maybe they are afraid the rear differential wouldn't stand up to the torque. hope this helps.
the m360 runs great, looks great, and is sturdy. the company that sells it only gets one dim star.